Didofy FAQs

Hey there and welcome to the Didofy FAQs page. We totally get that choosing the perfect pram, stroller, pushchair, or travel system is a big deal for parents. That’s why we’ve put together this collection of Didofy FAQs – we’re here to help you out every step of the way. Whether you’re diving into the nitty-gritty of our pram designs, curious about how strollers work their magic, wondering about the perks of different pushchair models, or figuring out the ins and outs of travel systems, our FAQ section is your go-to resource. We know that becoming a parent is a monumental adventure, and we’re thrilled to be part of it, offering friendly and comprehensive support to make sure you’re making the best choices for you and your little one.

FAQs Lotus

It’s not possible to add an extra seat or cot to the didofy Lotus.

Currently the didofy Lotus is compatible with Maxi-Cosi car seats via adapters. More manufacturers coming soon.

The carrycot is designed for newborns up to a maximum weight of 10kg. When your baby is able to sit up unaided then it is a suitable time to move them to the seat unit. Commonly this is at around 6 months old but each baby is different.

The didofy Lotus seat unit is capable of taking a child of 18kg. Each child is different but this is approximately 4 years old.

Yes – the didofy Lotus can be folded with the seat installed when in the world facing position.

We offer a 2 year warranty on the didofy Lotus. You can check out our warranty here: https://didofy.com/warranty-and-services

didofy FAQs Lotus

FAQs Aster

The Aster stroller is certified from birth to 22kg (about 4-5 years old). There is also an optional attachment of a carrycot which can be used from birth to 9kg.

The Aster Carrycot can be used for occasional overnight sleep. Babies need a lot of equipment, which isn’t always practical when travelling. So, on that first visit to grandparents or friends, or the much-needed first holiday away as a new family, if your baby fits comfortably they can sleep in the carrycot while you’re away.

Yes, the Aster is compatible with the Aster Carrycot as well as many car seats, making it a full travel system that’s suitable from birth.

Yes. We don’t have any in our range yet, but you can easily fix a buggy board on the back so that the Aster can grow with your family.

We know that the reality of parenting can be a lot messier than some glossy magazines would have you believe. That’s why most material parts of the Aster are easy to wipe down or remove and clean. The material is also waterproof, making cleaning much easier. See how to clean your Aster here: https://didofy.com/prams-and-stroller-advice/how-to-clean-a-stroller 

You can easily keep an eye on them by simply lifting the handy flap to have a chat, or check they’re not chewing something they shouldn’t.

Unlike some other pushchairs which only have two or three fixed reclining positions, the didofy Aster’s innovative design allows you to recline the seat to any angle you choose for your baby.

The fabric of the didofy Aster has unique UV sun protection built into it, helping to protect your little one. You can use the main hood to provide protection from the sun when your baby needs it, making sure to keep them in the shade as much as possible, and use at least a factor 50 sunscreen.  For more information on keeping baby safe in the sun, you can read this article from Babycentre < https://www.babycentre.co.uk/a553935/keeping-your-baby-safe-in-the-sun >.

Yes, with a single click they can be easily removed for cleaning and storage. They’re simple to pop back on, too.

The Aster already comes with a raincover, footmuff and cup holder. You can purchase a travel bag, mosquito net and car seat adapters in addition.

Please contact us for any spare parts required and we will do our very best to help. Email us at supportuk@didofy.com

We give you a full two-year warranty when you buy a didofy Aster. You can check out our warranty here: https://didofy.com/warranty-and-services

FAQs Stargazer

Yes, you can fold the Stargazer either with or without the seat. You can also fold it with the seat in either parent-facing or world-facing mode. Once folded, the stroller can lie flat or stand up, so you can easily stash it in the boot or pop it behind your table in a café or restaurant.

The Stargazer’s fabrics are made exclusively from traceable, sustainable recycled PET bottles. 92 recycled PET bottles go into each stroller, and 73 per carrycot, whilst still giving the system that high quality, comfortable feel.

The Stargazer stroller is certified from birth to 22kg (about 4-5 years old). There are also optional attachments of a carrycot, which can be used from birth to 9kg, and a car seat that’s suitable up to 87cm.

Yes, the Stargazer Carrycot can be used for overnight sleep. You don’t need to worry about sleeping arrangements when visiting friends and family – the ultra-comfortable carrycot can be used for daytime naps and overnight sleeping. It even has a rocking base to help baby self soothe and hopefully stay sleeping. Plus, it can be collapsed and folded down for easy transportation.

Yes, you can purchase the full didofy Stargazer as an 11-piece travel system, or as individual items. This comes complete with a choice of frame and puncture-free wheels, an ultra-comfortable space saving collapsible carry cot, a two-way facing seat, i-size car seat, ISOFIX base, car seat adapters, rain cover, cup holder, footmuff, changing bag and changing mat. If you prefer, you can buy the main parts separately and get what you need, when you need it.

Yes. We don’t have any in our range yet, but you can easily fix a buggy board on the back, allowing you to enjoy the Stargazer as your family grows.

We understand that the reality of parenting can be messy. We’ve designed the Stargazer to be easy to clean, with most material parts being easy to wipe down or remove and clean.

When your little one is ready to turn and face the world, you can easily keep an eye on them by simply lifting the handy flap to check in on them.

There are three recline positions; upright, 45 degrees and lie flat.

The recycled fabric from PET bottles of the didofy Stargazer has unique UV sun protection built in to help protect your little one. The main hood can provide protection from the sun when your baby needs it – be sure to keep them in the shade as much as possible and use at least a factor 50 sunscreen. For more information on keeping baby safe in the sun you can read this article from Babycentre < https://www.babycentre.co.uk/a553935/keeping-your-baby-safe-in-the-sun >.

Yes, with a single click they can be easily removed for cleaning and storage. They’re simple to pop back on, too.

The Stargazer comes fully loaded as a Travel System Bundle, or, alternatively, each bundle item is available to purchase individually. If you wish to purchase certain items separately, there are a number of accessories you can choose from, including footmuff, car seat adapters, and changing bag (incl. changing mat). 

Please contact us for any spare parts required and we will do our very best to help. Email us at supportuk@didofy.com

We give you a full two-year warranty when you buy a didofy Stargazer. You can check out our warranty here: https://didofy.com/warranty-and-services